Delivery, payment and getting hold of us
Everything you need to know before you order, without the small print.
Where we deliver
| Area | Time | Cost |
|---|---|---|
| Lusaka | 24 to 48 hours | K50, free over K2,000 |
| Copperbelt | 2 to 3 days | K90 by bus courier |
| Southern & Central | 2 to 4 days | K90 by bus courier |
| Northern, Muchinga, Luapula | 3 to 5 days | K120 by bus courier |
| North-Western & Western | 3 to 5 days | K120 by bus courier |
Airtel Money
Send to
0977 000 000
MTN MoMo
Send to
0966 000 000
Bank transfer
Flare Footwear, Zanaco, Account 0123456789
Common questions
- How do I know my order went through?
- You land on a confirmation page with your order number the moment it is placed. Write that number down, it is what we use to find your order on the phone.
- When is my mobile money payment confirmed?
- Send the money to the number shown at checkout, then paste the transaction ID into the payment reference field. We match it against our statement, usually within a couple of hours during working days.
- Can I pay when the shoes arrive?
- Yes, inside Lusaka. Choose cash on delivery at checkout and pay the rider. Outside Lusaka the courier needs the goods paid for before they travel.
- The size does not fit. What now?
- Call us within 7 days. As long as the pair is unworn and still in its box we swap it for the right size, and you only cover the return courier.
- Do you restock sold-out sizes?
- Most sizes come back within two to three weeks. Ring the number below with the style name and we will tell you exactly when.
Hours
Mon to Sat, 08:00 to 18:00
Based in
Lusaka, Zambia
Buying 20 pairs or more? Read how the 20% wholesale discount works.
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